.gif)
The Wizdom Room is a multifaceted product that can be used to facilitate etutoring sessions as well as provide effective customer support services by allowing organizations to communicate with their geographically dispersed customers in a virtual real time environment. Enabling both customers and Customer Support Representatives (CSRs) to log in simultaneously, interact, share and view the same files; customer relation issues that may have taken several weeks or months to resolve can now be resolved instantaneously and easily without the additional expense of deploying CSRs to clients sites.
The Wizdom Room, in a nutshell, provides the following benefits when used for customer support:
· Virtual Application Sharing
· Ability to virtually control client’s system to fix the error
· Integration with CSR system software.
· CSR report generation and logging features
· Single point access to customer data
All in all, the Wizdom Room is a comprehensive tool that can help organizations get customer services right – perhaps the most critical aspect of business operation today.
Print this page
Email this to a friend