Some define the BPM System or Suite (BPMS) as "the whole of BPM." Others relate the important concept of information moving between enterprise software packages and immediately think of Service Oriented Architecture (SOA).

BPM is now considered a critical component of Operational Intelligence (OI) solutions to deliver real-time, actionable information. This real-time information can be acted upon in a variety of ways - alerts can be sent or executive decisions can be made using real-time dashboards. OI solutions use real-time information to take automated action based on pre-defined rules so that security measures and or exception management processes can be initiated.

These are partial answers and the technological offerings continue to evolve. The BPMS term may not survive. Today it encompasses the concept of supporting the managerial approach through enabling technology. The BPMS should enable all stakeholders to have a firm understanding of an organization and its performance. The BPMS should facilitate business process change throughout the life cycle stated above. This assists in the automation of activities, collaboration, integration with other systems, integrating partners through the value chain, etc. For instance, the size and complexity of daily tasks often requires the use of technology to model efficiently. These models facilitate automation and solutions to business problems. These models can also become executable to assist in monitoring and controlling business processes. As such, some people view BPM as "the bridge between Information Technology (IT) and Business. In fact, an argument can be made that this "holistic approach" bridges organizational and technological silos.

There are four critical components of a BPM Suite:

  • Process Engine – a robust platform for modeling and executing process-based applications, including business rules
  • Business Analytics — enable managers to identify business issues, trends, and opportunities with reports and dashboards and react accordingly
  • Content Management — provides a system for storing and securing electronic documents, images, and other files
  • Collaboration Tools — remove intra- and interdepartmental communication barriers through discussion forums, dynamic workspaces, and message boards

Business Process Management Solutions

As a part of ECM solutions provided by ISB, Business Process Management (BPM) helps organizations work more effectively, improve the optimization of complex process, and outperform their business goals with real-time business insight. Today’s progressive organizations have embraced advanced Business Process Management capabilities to:

Support the broadest range of business operations – ranging from structure to dynamic process and case-based applications.

Make rapid deployment and continuous process improvement a reality

Deliver a complete transformation platform linking business strategy through to goal execution

Empower employees and serve customers with integrated mobile and social technologies

Provide cost-effective deployment options including public or private cloud, on premise, and hybrid approaches.

OpenText BPM (formerly Captaris) provides any organization with easy, flexible and integrated workflow and business process management solutions that result in improved productivity, increased accountability, help with compliancy and added structure around all processes. Captaris Workflow is tightly integrated with Microsoft products such as Outlook and SharePoint.
Laserfiche’s agile ECM approach provides a powerful enterprise framework to add value, increase productivity and improve governance across multiple lines of business. Instead of purchasing multiple siloed applications to address particular use cases, Laserfiche provides an ECM foundation to handle all content-related processes and workflows.